Refund Policy

At La Maison Saffron Inc., quality and food safety are our top priorities.

Due to the nature of our products (saffron water, salts, teas, and infused oils), we cannot accept returns, exchanges, or refunds once a product has been opened, used, or altered, in accordance with MAPAQ and CFIA regulations.

Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.

If your order has not arrived within the expected delivery window, please check your tracking number first.

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If the package is marked as “delivered” but not received, please contact the carrier directly.

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La Maison Saffron Inc. is not responsible for parcels lost or stolen after the carrier confirms delivery.

Orders can be cancelled within 12 hours of purchase provided they have not yet been shipped.

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After that period, the order will be processed and shipped as scheduled.

• Opened or used food products

• Items purchased on sale or during promotions

• Gift cards or store credits

For any questions or refund requests, please contact us at:

info@maisonsaffron.com

Each request will be reviewed carefully and respectfully.

11- accessibility statement :At La Maison Saffron Inc., we believe our products and services should be accessible to everyone.

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We are committed to ensuring that our website and digital platforms are accessible to individuals of all physical, sensory, and cognitive abilities, in accordance with the Accessible Canada Act and the Québec Charter of Human Rights and Freedoms.